Shipping & Returns
Orders are printed to order in California. This page explains shipping estimates, personalized-item limits, and how to report a problem.
Two clocks, kept separate
Production is the time we take to print and pack your order. Transit is the carrier’s delivery time after it leaves us.
Production is the time needed to print and pack an order. Seasonal order volume may affect the estimate shown at checkout.
Transit begins after shipment. Carrier estimates can change after a package is accepted.
We do not guarantee arrival by a particular date. Review the estimate shown at checkout and order early when timing matters.
Free delivery on $75+
Standard shipping is free on U.S. orders once your merchandise subtotal reaches $75 before discounts and tax.
- Available shipping options and charges are shown at checkout.
- Free standard shipping does not apply to upgraded shipping services.
Returns & refunds
Because every ball is printed with your photo, it can’t be resold. So custom orders are final sale except in the cases below. By submitting your order, you confirm that you reviewed the personalization details and on-screen preview before production begins.
Problems covered by this policy
Email hello [at] customgolfballsnow.com within 15 days of delivery with your order number and a photo of the problem. We review eligible claims and may provide a replacement, reshipment, or refund as appropriate. This policy does not limit rights required by applicable law.
What is generally not covered
- Typos, wrong names, or wrong dates in text you entered and approved.
- Low-resolution, blurry, or dark source photos visible in the approved preview.
- Normal scuffing from actually playing golf with them.
- Change of mind on a personalized item once printing has started.
Missing packages
If tracking shows delivered but the package is missing, contact us. We’ll review the tracking and available carrier information and explain the next steps.
Look up where your box is with your order number.